Derrick deserves 10 stars! Our well pump stopped working for the third time in two years! Another company had replaced it twice and would not even respond to our call for help! I contacted Derrick at 9 pm on a Friday as there were guests at the house with no water. He was several hours away with his family on vacation. He left his family and arrived at the house by midnight and had a new pump installed and water restored by 2:30am! AMAZING CUSTOMER SERVICE! AMAZING BUSINESSMAN! Highly recommend! Thank you!
I'd like to share the story here about how Coomer's saved us from the daunting task and expense of having to drill a new well. A few months ago another company had installed a new pump for us after it burned up due to low water levels in the well from the filling of a backyard pond. They also installed a pump saver, to ensure that if the water level got low again the pump would not be harmed. After that job was complete, we had just enough water for a few toilet flushes before the pump saver would kick on and shut the water off. We spent two months thinking our well was critically low on water...showering and doing laundry at various friend's houses while we tried to figure what to do next. Meanwhile, the company who put in the pump had few answers for us aside from the conclusion that our well must be drying up and therefore would need to redrill it or dig a new one. After a frustrating few weeks of back and forth regarding the next steps, I decided to call another company for a second opinion. Calling Coomer's Well that day was definitely one of the best decisions that I have made recently! After listening to our predicament, Derek thoughtfully and thoroughly explained all the possible scenarios he could forsee, along with the necessary steps that could be taken to fix the water issues. For the first time as a well owner, I understood how the water system for the house works, what effects the water tables, and what options I had moving forward. He was genuinely patient and kind, which I deeply value in a business these days. I got off the phone feeling hopeful and then departed for an international trip, putting Derek in touch with my partner to handle the next steps. The day Croomer's came out to evaluate the well, my partner called me while happily sitting in a tub full of water, informing me that our issue had been resolved. Apparently the pump saver needed some simple adjustment and was shutting off automatically even though the well had water the whole time! The other company had already assured us that they looked at all the potential issues. If it weren't for Derek and Gary's knowledge of the system, we very likely would have initiated the process of drilling a new well. We are beyond grateful for the whole of the experience with this company and I wholeheartedly recommend them to anyone looking for a dependable expert in the field.
Called these guys after 3pm,. I live 45min. from them. I was hoping to get my pump working. It just started snowing. Those guys were at my house in about an hour, worked into the cold night. Explained everything, totally up-front and transparent. In 2hrs., everything repaired. Very reasonable. I felt like they did a really good job. Water's strong. Real good guys. Recommended without reservation.
We feel we were extremely fortunate when we contacted Coomer's. Our water was getting lower and lower and we all figured out it wasn't the hot water heater after all, but something wrong with our well. But even during these times when parts, even wire, are not easily obtained, these guys worked in freezing weather even into the night to get our water back on and better than before! They explained everything they were doing and why, and made sure we were ok with what they suggested. It really warms my heart when I run into a company with folks like this. We could tell they really wanted us to have water back and running as soon as possible. For what they did, their price was very fair and we of course appreciate that too. I'm the kind of guy who let's my friends and neighbors know when I've found a great company. I know they are booked up like most folks are right now, but it never hurts for people to have a solid, honest source to call when their well goes out. Other than being a very satisfied customer, I have no other connection to Coomer's Well and Pump. Just wanted to spread the word and give them yet another 5 star rating. Notice their perfect score out of 42 reviews? That's hard to achieve!
We used Coomers a few days ago. My ninety five year old mother had been without water for ten days. We had flooding in the basement due to the pump leaking as well as other issues. I went through Home Advisor and Derrick was the first to call. He took care of the issue right away. He wasn't satisfied with the first pump he put in. So he changed it out. Going out of his way to get the new pump. It works wonderfully. Mom is so pleased as am I. I would recommend them to anyone who needs this sort of work done. Even my husband commented on what a neat job he done. That's a first! I want to thank Derrick for doing a fantastic job for us. You are truly amazing, I mean that from the bottom of my heart. Don't find many people like this . Give them a try. You'll love them to!!
Derek came out on a Sunday morning to replace my well pump. He is extremely knowledgeable and was very patient explaining what needed to be done and also explained my system to me and gave me tips on maintaining my system. His has an outstanding crew, top notch equipment and fair prices. They completed the job without issue and I am 100% satisfied. I highly recommend Coomer's.
Man, I was in a bad spot. Bought a home with a malfunctioning well. I’m a general contractor, but I have little experience with wells. Gary Coomer was the only guy out of 15 calls that cared my family had no water. He worked after hours to fix my system and made my drinking water safe. He corrected numerous issues. He taught me everything about my system. His prices were reasonable and he gave me top notch parts. Gary is a great guy. Use him.