I'd like to share the story here about how Coomer's saved us from the daunting task and expense of having to drill a new well.
A few months ago another company had installed a new pump for us after it burned up due to low water levels in the well from the filling of a backyard pond. They also installed a pump saver, to ensure that if the water level got low again the pump would not be harmed.
After that job was complete, we had just enough water for a few toilet flushes before the pump saver would kick on and shut the water off. We spent two months thinking our well was critically low on water...showering and doing laundry at various friend's houses while we tried to figure what to do next.
Meanwhile, the company who put in the pump had few answers for us aside from the conclusion that our well must be drying up and therefore would need to redrill it or dig a new one. After a frustrating few weeks of back and forth regarding the next steps, I decided to call another company for a second opinion.
Calling Coomer's Well that day was definitely one of the best decisions that I have made recently! After listening to our predicament, Derek thoughtfully and thoroughly explained all the possible scenarios he could forsee, along with the necessary steps that could be taken to fix the water issues. For the first time as a well owner, I understood how the water system for the house works, what effects the water tables, and what options I had moving forward. He was genuinely patient and kind, which I deeply value in a business these days. I got off the phone feeling hopeful and then departed for an international trip, putting Derek in touch with my partner to handle the next steps.
The day Croomer's came out to evaluate the well, my partner called me while happily sitting in a tub full of water, informing me that our issue had been resolved. Apparently the pump saver needed some simple adjustment and was shutting off automatically even though the well had water the whole time!
The other company had already assured us that they looked at all the potential issues. If it weren't for Derek and Gary's knowledge of the system, we very likely would have initiated the process of drilling a new well. We are beyond grateful for the whole of the experience with this company and I wholeheartedly recommend them to anyone looking for a dependable expert in the field.